What is the return window?

There is no return window, only a cancellation window. That cancellation window is 24 hours and after that there are no returns or refunds.  I will accept exchanges if I make a mistake and send you the wrong item. 

 

What does hand made mean with Kitty Swan?

Clara of Kitty Swan hand carves, casts, soldiers, sews, polishes, and paints every piece of jewelry you see on this site. 

What is the candy you sent me?

It is a rock candy stick! You either got a light purple tutti frutti flavor, or a green watermelon flavor. You can find dietary information for the tutti frutti rock candy here, and the watermelon rock candy here.

What are the bags sent with my jewelry?

It is a hand sewn and stamped real suede pouch, meant to protect your jewelry during travel or when not being worn.

Where do i send exchanges?

1550 W. Horizon Ridge Pkwy STE R, Po Box 123, Henderson Nevada 89012

 

Why is my order taking so long to ship?

If you ordered a solid sterling silver charm, they are made to order and may take up to 1-2 weeks for the order to process before sending.